Refund policy

We have a 30-day return policy. You have 30 days from the day your order is delivered to request a return, for any reason.

To be eligible for a return, your item must be in resalable condition, complete with all accessories and its original packaging. You will also need your order number or proof of purchase.

To start a return, email us at hello@blubirdmen.com with your order number. We reply within 24 hours. If your return is approved we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without an approved return request cannot be accepted.

Sale and promotional items
Sale and promotional items are returnable on exactly the same 30-day terms as full-price items. There is no exclusion for discounted products.

Damaged, defective or incorrect items
Please inspect your order on arrival and contact us straight away if the item is defective, damaged, or not what you ordered. We will replace it or refund it in full, whichever you prefer. No restocking fee applies in these cases and return postage is on us.

Non-returnable items
Gift cards cannot be returned. Replacement blades and refill heads cannot be returned once the hygiene seal has been opened. Trimmers and shavers that have been used are still returnable within the 30-day window under this policy.

Refunds
Once we receive and inspect your return we will notify you whether your refund has been approved. We provide a free return label, so you never pay postage yourself. For change-of-mind returns a restocking fee is deducted from your refund:

Singapore: S$5
Malaysia: RM40
Australia: A$25
All other countries: US$30

No restocking fee applies to damaged, defective or incorrect items. Those returns are always free, including postage.

The remaining balance is refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@blubirdmen.com.

Exchanges
The fastest way to get the item you want is to return the one you have and place a separate order for the replacement. Once your return is approved we process the refund as above.

European Union 14-day cooling off period
If your order is shipped into the European Union you have the right to cancel or return it within 14 days for any reason and without justification, in addition to the rights above. The item must be in resalable condition with all accessories and original packaging, and you will need your order number or proof of purchase.

Warranty
BLUBIRD grooming devices are covered by a 6-month limited warranty against manufacturing defects under normal personal use. The warranty period begins on the date of delivery and applies only to the original purchaser.

The warranty does not cover damage caused by misuse, improper handling, accidents, unauthorised repairs or modifications, normal wear and tear, water damage where the product is not water-rated, or failure to follow care and usage instructions. Consumable parts and accessories are also excluded from warranty coverage.

If a defect occurs during the warranty period, contact hello@blubirdmen.com with your order number, a description of the issue, and clear photos or videos where applicable. If the claim is approved we will repair or replace the product at our discretion. Replacement products may be new or refurbished, of equal value and functionality.

Warranty claims outside the 30-day return window are resolved by repair or replacement rather than refund, unless otherwise required by law.

Who you are buying from
This store is operated by EFRESHCOMMERCE PTE LTD (UEN 202133482W), registered at 12 Lorong Bakar Batu, #02-04, Singapore 348745. Contact us any time at hello@blubirdmen.com.